Trainer: Sudha Gopal
Date: 21-July-2008 to 23-July-2008
Venue: Conference Hall
Duration: 9 hrs (Class room Training)
The objective of the program is to provide an introduction to customer relationship management and conflict management. It will help in improvising on both verbal and written communication skills. This training encompasses a whole range of skills, including assertiveness, influencing and persuading, negotiating, presenting and interacting. Overall, it is about gaining a better understanding of how to present yourself and your ideas in a way that will have the best impact.
A brief overview on the course content is as follows:
Customer Relationship Management
Communication Strategies
Advance Writing Skills
Problem Solving & Decision Making
How to manage anger in work space
2 comments:
Soft skills are the underlying principles that trademark a company for professionalism
and excellent customer service.
They provide differentiation between all the cookie-cutter look-alikes and play a vital role in customer loyalty. In today's working environment,where customers and employees are demanding more,instilling the use of soft skills within our team members is something we simply can't survive without.
This softskill training session was very informative and lively.
Especially the Non-verbal session was awesome.
Kindly provide us some excercise to ensure our understanding.
Please do extent this training for all Systechians.
Thank you.
- Soft skills is an important part for the success of an organization.
- Organizations, particularly those frequently dealing with customers face-to-face.
- Soft skill is a cluster of personality traits, social graces, ability with language, personal habits, friendliness, and optimism.
- Communication Process comprises of :
- To Whom we communicate
- When to communicate
- What we communicate
- Listening Skill
- Subject Knowledge
- Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
- Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service.
Thank you Sudha for sharing your valuable time and knowledge with us.
Thank you Ramya for giving me an opportunity to be a part of this Soft Skill Training Program.
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